Following complaints about perceived access to medical treatment, with Older Voices I arranged to meet the Practice Manager at Cowes Medical Centre. concerning what opportunities the surgery can provide for patients. An information booklet is available at the surgery. The services available include:
- Ring-back Service. First call the surgery to request this, this enables doctors to call back to provide advice once they are free.
- Flexible Hours. Doctors hold surgeries for pre-booked appointments from 6.30-8pm, Monday & Wednesday Evenings and from 8-11am on Saturday mornings.
Home Visits. To request an Urgent home visits any time of day or night, weekends or Bank Holidays in the first instance call 295251. Non-urgent visits should be received before 10am. The receptionist will ask the reason for the visit, so your GP can take appropriate action. If you can arrange to visit the surgery you can see your GP more quickly.
- Prescriptions. There is a prescription collection service available. Please contact the surgery for further information.
During the meeting we discussed the lack of bus service during the afternoon and the practise manager promised to provide a more flexible approach in future.
For residents with mobility needs options available include the Optio Volunteer Car Service (costing an Annual Membership Fee of £20 + 40p mileage allowance) or Dial-A-Bus (Mondays & Friday mornings). Please ‘phone 522226 for details; Local Taxi’s- may work out cheaper!; If you can walk to the local bus services, service 1 from Newport - Roundhouse continues to Cowes Medical Centre (and vice-versa).
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